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FAQS

Are the products on the site original?

Our store is a first class replica store. The merchandise on the site are made in the highest quality. We made sure to display on the site authentic pictures of the items from different angles for maximum impression of the products.

Is there a physical store that I can go to and impressed the products?

Unfortunately no, our store is an online store only.

What is the delivery time?

The merchandise on the site is produced by special order. Therefore, a 10 business-days processing period per order is to be expected. Clients can expect to receive their shipment within 30-45 business days from the delivery date (with an average time being 30 days).

Can I see real photos of the products?

The photos on our website are authentic photos of the replicas we sell, so you can get the best impression of the items. Each item has several images that can be browsed and viewed from different angles. The first photo in each item is of the original product and the rest are our replicas photos in order to make it easier for our customers to compare the original product with our replica. By clicking on the image it will open for a close-up and with another double click it will open for another close-up.

Is the payment on your site secure?

We commit to the highest standards of information security. Payment on our site is made through PayPal or Isracard, which encrypt the credit details using the most advanced security methods to ensure the privacy and confidentiality of banking data.

What happens if a shipment does not arrive?

We promise to deliver all our orders! If there is any problem, you can contact our customer service team and we will do everything we can to find a solution.

What is your return policy if the size does not fit?

  1. The products on the website are custom-made in accordance with customer's orders. Therefore, not shelf-ready products existing in stock, but rather goods which are manufactured following receipt of a customer order.

  2. A transaction can be canceled up to and including within 3 business days after time of purchase. Subsequent to that time, the order is shipped abroad for production. The customer acknowledges that 3 days past submitting the order there will be no transaction cancellations.

  3. Cancellation fees (in the event that the order is canceled within the allotted time) will be charged in the amount of 5% of the net purchase price or 100 NIS, for whichever amount is the lower of the two.

  4. A repayment of the balance will be made at the time of cancellation of the transaction, when possible, and no later than 7 business days from the date of the transaction cancelation.

  5. There will be no reimbursement in the event of cancelling a transaction due to a product defect or delivery failure to the customer, in accordance with a return of the defective product. Shipment in case of cancellation of a transaction, returns and all related transportation charges will be at the customer's expense and responsibility to arrange for the delivery of the products in accordance with the business instructions.

  6. There are no returns and/or replacement of product/sizes post-delivery of the merchandise to the customer. The site does not constitute a store-front to a warehouse, and as such does not keep merchandise in stock. An order which is placed through the website is the responsibility of the customer. Once a product is delivered in good condition (ie: undamaged), there is no return or exchange.

  7. The seller reserves the right to terminate the activity on the site at any time and/or to revoke a transaction made by a customer and/or refuse a customer's order, in the event of challenges to production and/or delivery. Under such circumstances, the seller will refund the full sum of the transaction to the customer.

  8. In the event that the company is unable to deliver the order by the specified due date or at all, the seller will have the option of reimbursing the customer in full for the purchase.

Is it possible to order an item that is not on the website?

Yes, if there is a specific item you are looking for, we will be happy to check it for you.

Send us a picture of the model that you are interested in to email address: wishlist@lemutagim.com

Our team will check your request and if it's possible to produce it, we will update you by return email.

We hope this article helped you! Happy shopping :)

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